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Frequently asked questions about working with us

What do I need to do to prepare for working with Visual Story Media?

The first step is to think about your goals for your project. What would you like to achieve? We work with each customer to build the package that is right for their needs.

Do I have to live in your city?

No, fortunately there are many ways we can help you get your digital files in order, no matter where you're located.

How much does it cost?

Every family is unique and has different goals for their project. Our pricing is guided by each families needs and goals.

I don’t know quite what I want, is that OK?

Absolutely, we will go over our different packages and create a package that meets your needs.

What is the process?

Every family is different and we tailor each package to fit our client's needs. We start off with understanding your goals and budget.  Then we work on a plan that will achieve your goals.

What are some services customers might want?

Some customers have wanted to digitize all their photos so their family will know which picture is Grandma Robinson and then make photo books for each of their children. Some customers want all photos, digital images and media on a database so it can be shared. Some customers are going through divorce and want all pictures duplicated so each partner can have a copy.

Do you do all your own work?

We scan photos, negatives and slides and transfer VHS and Mini DVs in house.  We work with a local partner to transfer 8mm film.

How much do I need to be involved?

Our first meeting will be the longest. We will set goals and assess your collection. Before our first meeting we will send you homework so we can be ready to get started.

Don’t hesitate to contact us if you have any questions. We also offer a free, no-obligation, 20-minute phone consultation. Get in touch with us today to ask a question or set up a time for us to call you. We’re looking forward to speaking with you and finding out more about your photo organizing goals.

We have solutions!


Organizing & Scanning

Create and organize a usable collection of 
memories  from thecloud and your older photos


Media Conversion

Imagine sitting down with your family and a bowl of popcorn to watch your old 8mm,

DVD, VHS, Beta

and other media.


Experiencing Divorce

Sometimes good things fall irreparably apart. One thing both parties can always have equal access to is their memories.

Services We Offer

  • Organizing your photos, digital images, and media into a usable and searchable directory. 

  • Helping you to access permanent hard drive and cloud-based storage to preserve and share your memories for future generations.

  • Restoration of damaged, old, faded, or torn photos.

  • Assisting you in creating a backup plan for your files and photos, so you don’t ever having to worry about losing documents.

  • Creating custom printed photo books.

    • You can have a book to celebrate a wedding or another special occasion.

    • Imagine a beautiful photo book, for each year of photo memories.

  • Designing slideshows and videos for weddings, birthdays, anniversaries or memorial services.

  • Setting up a regular maintenance plan so your new Collection is always up to date.




Let's get started >

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